Guarantee, shipping and returns
Wear it for a month. If it is not right, we will take it back.
Not a credit toward something else. Your money, back on the card you paid with. Thirty days from the day it arrives, and you do not have to tell us why.
30 days, no reason needed
Worn, washed, or still in the bag. It makes no difference to us. The clock starts the day it lands on your doorstep, not the day you ordered.
Arrives in 5 business days
Through UPS. Free over $45, $5.99 under it. You see the date before you pay, and a tracking number the day it leaves us.
A person, not a portal
Email support@wearstillsoft.com and someone reads it. Usually the same day, and always within one business day.
How a return works
1. Email us. Write to support@wearstillsoft.com with your order number, which is in your confirmation email. Tell us what you are sending back. You do not have to say why, though it does help us fix things if you do.
2. We send the instructions. You get a reply with the return address and everything you need to send it back. Return shipping is on us. There is no portal to log into and no form with fourteen fields.
3. Your money goes back. Within three business days of it reaching us, onto the card you paid with. Your bank usually takes another two or three to show it. If you would rather have a different size, say so and we will send it out instead.
Shipping, in full
Where we ship. All 50 US states, including Alaska and Hawaii.
How long it takes. 5 business days through UPS.
What it costs. Free over $45. $5.99 under it. No handling fee, no surcharge at checkout.
When it leaves us. Orders placed before 2pm ET go out the same business day. After that, the next one.
Tracking. Emailed the moment UPS scans it. If it has not moved in three days, write to us and we will chase it, not you.
If it arrives damaged. Send us a photo. A replacement goes out that day and you keep the damaged one, since mailing it back helps nobody.
Wrong address. Tell us within an hour of ordering and we can still change it. After that it is with UPS, and we will help you redirect it.
The things people write in about
Can I return something I have worn and washed? Yes. Thirty days from the day it arrives, whatever state it is in.
Do I pay to send it back? No. Return shipping is on us, in every state we ship to.
Can I exchange for a different size instead? Yes. Say so in your email and we will send the new size out rather than refunding you.
How long until the money is back? Three business days from us receiving it, then another two or three for your bank to show it.
Do you ship outside the US? Not yet.