Email a person
Write to us and someone reads it.
Usually the same day, and always within one business day. There is no ticket number, no bot, and no template. If you write on a Saturday you will hear back on Monday.
What to include, so we can answer in one reply
About an order: your order number, which is in your confirmation email.
About sizing: your bust, waist and hip measurements, and which piece you are looking at. We will tell you which size to order.
About a return: your order number and what you are sending back. You do not have to say why.
Something arrived wrong or damaged: a photo. A replacement goes out that day.
The quick answers
Where is my order? Tracking is emailed the moment UPS scans it. Delivery is 5 business days. If it has not moved in three days, write to us and we will chase it, not you.
Can I change my order? Tell us within an hour and we can still change the size, the color or the address.
Can I return it? Thirty days from the day it arrives. Worn, washed or still in the bag. Returns are free and your money goes back to the card you paid with.
Do you ship outside the US? Not yet.
Who you are writing to
Stillsoft
support@wearstillsoft.com
wearstillsoft.com