Refund policy
Last updated: November 2, 2026
Returns
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
You may request a return within 30 days after your item is delivered.
Return shipping is free, and we will provide a return label.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
International orders
Returns work the same way wherever you are. Contact us first and we will send you the return instructions. Return shipping is on us, and your refund goes back to your original payment method, in the currency you paid in.
Your legal rights
If you live in the United Kingdom or the European Union, you also have the legal right to cancel your order within 14 days of receiving it, for any reason, including while it is on its way to you. If you cancel, we refund everything you paid, including standard delivery, within 14 days. To cancel, email us at Support@wearstillsoft.com with your order number.
If you live in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with a product, you are entitled to a replacement or a refund.
These rights are in addition to our 30-day returns policy, never instead of it.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at Support@wearstillsoft.com or use the contact details in our contact information policy.